Privacy Policy

We are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.

Last updated: 25 January 2021 in line with the GDPR requirements I have registered Martins Supplies Ltd with ICO (Information Commisioner's Office) the UK's data protection regulator. I suggest you only deal with UK companies who have a registration with them. Visit them at ('Website') is provided by Martins Supplies Ltd ('we'/'us'/'our'). In doing so, we

may be in a position to receive and process personal information relating to you. As the controller of this

information, we're providing this Privacy Notice ('Notice') to explain our approach to personal information.

This Notice forms part of our Delivery, Terms and Conditions, which governs the use of this Website.

We intend only to process personal information fairly and transparently as required by data protection law

including the General Data Protection Regulation (GDPR). In particular, before obtaining information from

you (including through use of cookies) we intend to alert you to this Notice, let you know how we intend to

process the information (including through use of cookies) and (unless processing is necessary for at least

one of the 5 reasons outlined in clause 2 below) we'll only process the information if you consent to that

processing. The GDPR also defines certain 'special categories' of personal information that's considered

more sensitive. These categories require a higher level of protection, as explained below.

Of course, you may browse parts of this Website without providing any information about yourself and

without accepting cookies. In that case, it's unlikely we'll possess and process any information relating to


We'll start this Notice by setting out the conditions we must satisfy before processing your data. However,

you may wish to start with this table at clause 4, which summarises what we intend to collect, or this table at

clause 8.5, which summarises our use of cookies. The Notice also explains some of the security measures

we take to protect your personal information, and tells you certain things we will or won't do. You should read

this Notice in conjunction with the Delivery, Terms and Conditions.

Sometimes, when you take a new service or product from us, or discuss taking a new service or product but

decide against, we might wish to provide you with further information about similar services or products by

email or other written electronic communication. In that situation, we will always give you the opportunity to

refuse to receive that further information and if you change your mind please let us know. We'll endeavour to

remind you of your right to opt-out on each occasion that we provide such information.

1 Identity and contact details

1.1 Registered number: 8566391

1.2 Registered office: The Holm, Main Road, Boreham, Chelmsford, Essex, CM3 3JB


2 When we're allowed to collect information from you

We will only collect personal information relating to you if one of the following conditions have been


2.1 You have clearly told us that you are content for us to collect that information for the certain

purpose or purposes that we will have specified.

2.2 The processing is necessary for the performance a contract that we have with you.

2.3 The processing is necessary so that we can comply with the law.

2.4 The processing is necessary to protect someone's life.

2.5 The processing is necessary for performance of a task that's in the public interest.

2.6 The processing is necessary for our or another's legitimate interest - but in this case, we'll balance

those interests against your interests.

3 How to consent

3.1 At the point of collecting the information, we'll endeavour to explain how we intend to use the

information and which of these purposes apply. If we rely on consent, we'll provide you with the

opportunity to tell us that you're happy to provide the information.

3.2 If at any point in time you change your mind and decide that you don't consent, please let us know

and we'll endeavour to stop processing your information in the specified manner, or we'll delete

your data if there is no continuing reason for possessing it.

3.3 If you don't consent to a particular bit of processing, we'll endeavour to ensure that the Website

and our service continue to operate without the need for that information.

4 Information we expect to collect from you

4.1 We envisage asking for the following types of information from you:



Purpose and related details Justification



We ask for this to fulfill your order It's necessary for the

performance of a contract with


4.2 We may collect personal information about you from a number of sources, including the following:

4.2.1 From you when you agree to take a service or product from us, in which case this may

include your contact details, date of birth, how you will pay for the product or service

and your bank details.

4.2.2 From you when you contact us with an enquiry or in response to a communication from

us, in which case, this may tell us something about how you use our services.

4.2.3 From documents that are available to the public, such as the electoral register.

4.2.4 From third parties to whom you have provided information with your consent to pass it

on to other organisations or persons - when we receive such information we will let you

know as soon as is reasonably practicable.

4.3 If you refuse to provide information requested, then if that information is necessary for a service

we provide to you we may need to stop providing that service.

4.4 At the time of collecting information, by whichever method is used, we'll endeavour to alert you

and inform you about our purposes and legal basis for processing that information, as well as

whether we intend to share the information with anyone else or send it outside of the European

Economic Area. If at any point you think we've invited you to provide information without

explaining why, feel free to object and ask for our reasons.

5 Using your personal information

5.1 Data protection, privacy and security are important to us, and we shall only use your personal

information for specified purposes and shall not keep such personal information longer than is

necessary to fulfil these purposes. The following are examples of such purposes. We have also

indicated below which GDPR justification applies, however it will depend on the circumstances of

each case. At the time of collecting we will provide further information, and you may always ask for

further information from us.

5.1.1 To help us to identify you when you contact us. This will normally be necessary for the

performance our contract.

5.1.2 To help us to identify accounts, services and/or products which you could have from us

or selected partners from time to time. We may do this by automatic means using a

scoring system, which uses the personal information you've provided and/or any

information we hold about you and personal information from third party agencies

(including credit reference agencies). We will only use your information for this purpose

if you agree to it.

5.1.3 To help us to administer and to contact you about improved administration of any

accounts, services and products we have provided before, do provide now or will or

may provide in the future. This will often be necessary, but sometimes the

improvements will not be necessary in which case we will ask whether you agree.

5.1.4 To allow us to carry out marketing analysis and customer profiling (including with

transactional information), conduct research, including creating statistical and testing

information. This will sometimes require that you consent, but will sometimes be exempt

as market research.

5.1.5 To help to prevent and detect fraud or loss. This will only be done in certain

circumstances when we consider it necessary or the law requires it.

5.1.6 To allow us to contact you by written electronic means (such as email, text or

multimedia messages) about products and services offered by us where: these products are similar to those you have already purchased from us, you were given the opportunity to opt out of being contacted by us at the

time your personal information was originally collected by us and at the

time of our subsequent communications with you, and you have not opted out of us contacting you.

5.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text or

multimedia messages) about products and services offered by us and selected partners

where you have expressly consented to us doing so.

5.1.8 We may monitor and record communications with you (including phone conversations

and emails) for quality assurance and compliance. Before doing that, we will always tell you of our intentions and of the

specific purpose in making the recording. Sometimes such recordings will

be necessary to comply with the law. Alternatively, sometimes the recording

will be necessary for our legitimate interest, but in that case we'll only

record the call if our interest outweighs yours. This will depend on all the

circumstances, in particular the importance of the information and whether

we can obtain the information another way that's less intrusive. If we think the recording would be useful for us but that it's not necessary

we'll ask whether you consent to the recording, and will provide an option

for you to tell us that you consent. In those situations, if you don't consent,

the call will either automatically end or will not be recorded.

5.1.9 When it's required by law, we'll check your details with fraud prevention agencies. If you

provide false or inaccurate information and we suspect fraud, we intend to record this.

5.2 We will not disclose your personal information to any third party except in accordance with this

Notice, and in particular in these circumstances:

5.2.1 They will be processing the data on our behalf as a data processor (where we'll be the

data controller). In that situation, we'll always have a contract with the data processor as

set out in the GDPR. This contract provides significant restrictions as to how the data

processor operates so that you can be confident your data is protected to the same

degree as provided in this Notice.

5.2.2 Sometimes it might be necessary to share data with another data controller. Before

doing that we'll always tell you. Note that if we receive information about you from a

third party, then as soon as reasonably practicable afterwards we'll let you know; that's

required by the GDPR.

5.2.3 Alternatively, sometimes we might consider it to be in your interest to send your

information to a third party. If that's the case, we'll always ask whether you agree before


5.3 Where you give us personal information on behalf of someone else, you confirm that you have

provided them with the information set out in this Notice and that they have not objected to such

use of their personal information.

5.4 In connection with any transaction which we enter into with you:

5.4.1 If you provide false or inaccurate information to us and we suspect fraud, we will record

this and may share it with other people and organisations. We, and other credit and

insurance organisations, may also use technology to detect and prevent fraud.

5.4.2 We may need to transmit the payment and delivery information provided by you during

the order process for the purpose of obtaining authorisation from your bank.

5.5 We may allow other people and organisations to use personal information we hold about you in

the following circumstances:

5.5.1 If we, or substantially all of our assets, are acquired or are in the process of being

acquired by a third party, in which case personal information held by us, about our

customers, will be one of the transferred assets.

5.5.2 If we have been legitimately asked to provide information for legal or regulatory

purposes or as part of legal proceedings or prospective legal proceedings.

5.5.3 We may employ companies and individuals to perform functions on our behalf and we

may disclose your personal information to these parties for the purposes set out above,

for example, for fulfilling orders, delivering packages, sending postal mail and email,

removing repetitive information from customer lists, analysing data, providing marketing

assistance, providing search results and links (including paid listings and links) and

providing customer service. Those parties will be bound by strict contractual provisions

with us and will only have access to personal information needed to perform their

functions, and they may not use it for any other purpose. Further, they must process the

personal information in accordance with this Notice and as permitted by the GDPR.

From time to time, these other people and organisations to whom we may pass your

personal information may be outside the European Economic Area. We will take all

steps reasonably necessary to ensure that your personal information is treated securely

and in accordance with this Notice and the GDPR.

6 Protecting information

6.1 We have strict security measures to protect personal information.

6.2 We work to protect the security of your information during transmission by using Secure Sockets

Layer (SSL) software to encrypt information you input.

6.3 We reveal only the last five digits of your credit card numbers when confirming an order. Of

course, we transmit the entire credit card number to the appropriate credit card company during

order processing.

6.4 We maintain physical, electronic and procedural safeguards in connection with the collection,

storage and disclosure of personally identifiable customer information. Our security procedures

mean that we may occasionally request proof of identity before we disclose personal information

to you.

6.5 It is important for you to protect against unauthorised access to your password and to your

computer. Be sure to sign off when you finish using a shared computer.

7 The internet

7.1 If you communicate with us using the internet, we may occasionally email you about our services

and products. When you first give us personal information through the Website, we will normally

give you the opportunity to say whether you would prefer that we don't contact you by email. You

can also always send us an email (at the address set out below) at any time if you change your


7.2 Please remember that communications over the internet, such as emails and webmails

(messages sent through a website), are not secure unless they have been encrypted. Your

communications may go through a number of countries before they are delivered - this is the

nature of the internet. We cannot accept responsibility for any unauthorised access or loss of

personal information that is beyond our control.

8 Cookies and other internet tracking technology

8.1 When we provide services, we want to make them easy, useful and reliable. This sometimes

involves placing small amounts of information on your computer, which is sent back to us at a later

time. These are called 'cookies'. These cookies are listed in the table at clause 8.5. Some

websites don't use cookies but use related technology for gaining information about website users

such as JavaScript, web beacons (also known as action tags or single-pixel gifs), and other

technologies to measure the effectiveness of their ads and to personalise advertising content.

Multiple cookies may be found in a single file depending on which browser you use.

8.2 Where applicable, this section of the Notice also relates to that technology but the term 'cookie' is

used throughout.

8.3 Some of these cookies are essential to services you've requested from us, whereas others are

used to improve services for you, for example through:

8.3.1 Letting you navigate between pages efficiently

8.3.2 Enabling a service to recognise your computer so you don't have to give the same

information during one task

8.3.3 Recognising that you have already given a username and password so you don't need

to enter it for every web page requested

8.3.4 Measuring how many people are using services, so they can be made easier to use and

that there is enough capacity to ensure they are fast

8.4 To learn more about cookies, you may wish to visit:, or

8.5 This Website uses, or allows use of, the following cookies:

Cookie name Cookie qualities Consent


Session Cookies

Session cookies allow website operators to link the actions of a

user during a browser session. A browser session starts when a

user opens the browser window and finishes when they close the

browser window. Session cookies are created temporarily. Once

you close the browser, all session cookies are deleted.

Category 3 - functionality

First party: we're placing the cookie



8.6 The distinctions referred to in the above table are as follows:

8.6.1 First party versus third party cookies - we set first party cookies ourselves; third party

cookies are set by other entities via our Website.

8.6.2 Session versus persistent cookies - session cookies only persist for the duration of that

visit; persistent cookies last for longer

8.6.3 Identifying information removed - just because we've done this, they will still be personal

information if the relevant information can be reassembled

8.6.4 Categories 1-4 found in the ICC UK Cookie guide, as explained below. Category 1

cookies don't require the user's consent, though you must still tell them about the

cookies. Categories 2-4 do require their specific and informed consent.

Category 1 Strictly


These cookies are essential in order to enable you to move around the

website and use its features, such as accessing secure areas of the website.

Without these cookies services you have asked for, like shopping baskets or

e-billing, cannot be provided.

We include in this category cookies that are used only for electronic

communication. (The ICC doesn't refer to these cookies, but the law is the


Note that cookies for which another person is the controller will never be

necessary for a service requested of you. On the other hand, if you've asked

another person to send a cookie on your behalf for an essential feature of

your website, that would be category 1.

Category 2 Performance These cookies collect information about how visitors use a website, for

instance which pages visitors go to most often, and if they get error

messages from web pages. This information is only used to improve how a

website works.

Category 3 Functionality

These cookies allow the website to remember choices you make (such as

your user name, language or the region you are in) and provide enhanced,

more personal features. For instance, a website may be able to provide you

with local weather reports or traffic news by storing in a cookie the region in

which you are currently located. These cookies can also be used to

remember changes you have made to text size, fonts and other parts of web

pages that you can customise. They may also be used to provide services

you have asked for such as a live chat session.

Category 4 Targeting and


These cookies are used to deliver adverts more relevant to you and your

interests. They are also used to limit the number of times you see an

advertisement as well as help measure the effectiveness of the advertising

campaign. They are usually placed by advertising networks with the website

operator’s permission. They remember that you have visited a website and

this information is shared with other organisations such as advertisers. Quite

often targeting or advertising cookies will be linked to site functionality

provided by the other organisation.

8.7 As with any other information we may collect from you, we'll work to protect the security of your

information during transmission by using by using Secure Sockets Layer (SSL) software to encrypt

information you input.

9 Links

9.1 The Website may include third-party advertising. We do not provide any personally identifiable

customer personal information to these third-party advertisers unless you've consented in

accordance with this privacy notice, however as to cookies please see above clause Cookies and

other internet tracking technology.

9.2 We exclude all liability for loss that you may incur when interacting with this third-party advertising.

10 Further information

10.1 If you would like any more information or you have any comments about this Notice, please either

write to us at Data Protection Manager, Martins Supplies Ltd, The Holm, Main Road, Boreham,

Chelmsford, Essex, CM3 3JB, or email us at

10.2 Please note that we may have to amend this Notice on occasion, for example if we change the

cookies that we use. If we do that, we will publish the amended version on the Website. In that

situation we will endeavour to alert you to the change, but it's also your responsibility to check

regularly to determine whether this Notice has changed.

10.3 You can ask us for a copy of this Notice by writing to the above address or by emailing us at This Notice applies to personal information we hold about

individuals. It does not apply to information we hold about companies and other organisations.

10.4 If you would like access to the personal information that we hold about you, you can do this by

emailing us at or writing to us at the address noted above. There is

not normally a fee for such a request, however if the request is unfounded, repetitive or excessive

we may request a fee or refuse to comply with your request. You can also ask us to send the

personal information we hold about you to another controller.

10.5 We aim to keep the personal information we hold about you accurate and up to date. If you tell us

that we're holding any inaccurate or incomplete personal information about you, we will promptly

amend, complete or delete it accordingly. Please email us at or

write to us at the address above to update your personal information. You have the right to

complain to the Information Commissioner's Office if we don't do this.

10.6 You can ask us to delete the personal information that we hold about you if we relied on your

consent in holding that information or if it's no longer necessary. You can also restrict or object to

our processing of your personal information in certain circumstances. You can do this by emailing

us at or writing to us at the address noted above.

10.7 We will tell you if there is a breach, or a likely breach, of your data protection rights.

Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.